sharpie Username | Find sharpie or Search for Availability

Jeff Sharp

Also known as: sharpie77

I specialize in the design and implementation of EFM (Enterprise Feedback Management) solutions for medium to large companies as well as independents. Customer feedback is an absolute necessity in today's economy, as it is proven to show positive ROI's through increased customer retention, enhanced customer experience, and improved operations. Combined with local-focused marketing techniques, these strategies ensure success in both bringing in new clientele, and turning them into regulars. The final result is happier customers, more efficient operations, and, the ultimate goal, increased profits. Beyond implementation, I also offer speaking services on the topics surrounding customer loyalty, feedback platforms, and neighborhood marketing techniques. My bird's eye view of the industry and the technologies provides me with powerful insights on best practices. In addition, I was recently recognized as an Industry Expert by Vista Research and the Society of Industry Leaders (www.societyofindustryleaders.com). Companies need to understand the impact a negative customer experience has on their "good profit". Our economy will never settle until companies realize that buying more revenue through advertising and sales will never produce the "good profit" that is necessary to sustain companies in hard times, as we are seeing today. We know the economy will have ups and downs. History proves it. The companies that survive are the companies who make both their investors and customers alike happy through a superb customer experience. I have implemented solutions in multiple verticals, including Airlines, Automotive, Financial Services, Food and Beverage, Government, Hair Salons, Retail, TravelTransportation, Non-Profit, Healthcare, Telecom, Hospitality, Software, Technology, and Education. Specialties Management, Customer Experience Consulting, Survey Deployment and Enterprise Feedback Management, Operations Improvement, Actionable Alerts, and Enterprise Wide Integration, Call Center, Contact Center, Customer Feedback, Surveys, Local Marketing, Google Places, SMS Marketing, Reputation Management.