Also known as: johnrpatt
John R. Patterson is founder and President of Progressive Insights. He is the co-author of the award winning international best-seller Wired and Dangerous How Your Customers Have Changed and What To Do About It (BK, May ) Read his Wired and Dangerous Blog www.wiredanddangerous.com His consulting practice helps organizations worldwide consistently deliver great customer service and employee experiences. He is a cutting edge and provocative speaker and workshop leader on the topics of Creating Devoted Customers, Customer Service Innovation, Connecting with Employees and Customers. His clients span a variety of industries including the financial services, insurance, health care, pharmaceutical, technology, cable TV, quick service restaurant, utility, assisted living, trade show management, wholesale auto auction, hospitality, commercial construction, real estate, education and business services industries. John holds a graduate degree in business from the Darden School at the University of Virginia and a B.S. in Business Administration from The Citadel. He is the co-author of two additional books with Chip Bell including the national best seller Take Their Breath Away How Imaginative Service Creates Devoted Customers and Customer Loyalty Guaranteed Create, Lead, and Sustain Remarkable Customer Service. His articles have appeared in numerous professional journals including Leadership Excellence, Customer Relationship Management, Sales and Service Excellence, Incentive Magazine, SBusiness, and M World. He has over years of executive leadership experience in the hospitality, business services, real estate and financial services industries. His clients include, McDonald's Corporation, Allstate Insurance, General Growth Properties, Texas Instruments, Elavon, Cox Enterprises, Freeman, ELANCO (Division of Eli Lilly), Kaiser Permanente, Southern California Edison, Cousins Properties, and Manheim. He can be reached through www.johnrpatterson.com. Specialties Customer service key note speeches and workshops. Senior leadership meeting facilitation. Progressive Insights, Inc. is one of North Americas premier customer relationship management consulting firms, specializing in helping organizations consistently deliver great customer service. Progressive Insights is affiliated with The Chip Bell Group one of the worlds premier customer loyalty consulting firms. Please visit our websites (www.johnrpatterson.com and www.chipbellgroup.com).
