Kennesaw, GA | Carpentersville, IL | Chicago, IL
I am currently the Director of Sales Development, Americas at Norwegian Cruise Lines. I am responsible for the field sales organization in the Americas that includes 2 sales directors and 19 Business Development Managers. My responsibilities also include looking over the dedicated sales team supporting Norwegian Cruise Lines Suites and The Haven product as well as the Norwegian EPIC and our two new Breakaway ships that will be delivered in 2013 and 2014. I have also recently taken ownership over our Latin American and Caribbean sales operations that includes our relationships with all Global Sales Agents (GSA's) and Independent Sales Representatives in 18 countries throughout Central and South America and the Caribbean. My Sales Operations responsibilities include driving the adoption and value of Oracle CRM on Demand. This includes the tracking and reporting of sales promotions, sales team activity and integration with other internal systems. I am also responsible for the training, coaching and usage of the Customer Centric Selling sales methodology to the 40+ sales team. Prior to my current position, I was a Sales Executive within the Center of Excellence at Travelport. Previous to that I was a Regional Director of Sales at Orbitz for Business, a Sales Engineer for the Northeast and Southeast territories and involved in Product Development and E-Commerce Marketing and Sales at Worldspan for 10 years in various technical and sales support roles. Specialties Customer Centric Selling strategies
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