I help people do their jobs by creating task-oriented documentation, training materials, and improved user interfaces. My goal is to increase the value of software and hardware, reduce customer support costs, and improve customer satisfaction. I have wide experience in technical documentation, showing flexibility and intelligence in approaching and solving a wide range of problems for clients. My emphasis is on making a client's products approachable and useful, and I have worked remotely with product teams in other states and countries. Specialties Vibration and signal analysis, predictive maintenance, software user interface testing and defect reporting. FrameMaker, RoboHelp, Acrobat, Author-it, Word, HTML, Windows XP, ClearQuest, ClearCase. Iterative (Scrum) product development process.
John Biederman lives in Richfield, Utah. Van Wilder, Happy Gilmore and Mr. Deeds are his favorite films.
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