I help people do their jobs by creating task-oriented documentation, training materials, and improved user interfaces. My goal is to increase the value of software and hardware, reduce customer support costs, and improve customer satisfaction. I have wide experience in technical documentation, showing flexibility and intelligence in approaching and solving a wide range of problems for clients. My emphasis is on making a client's products approachable and useful, and I have worked remotely with product teams in other states and countries. Specialties Vibration and signal analysis, predictive maintenance, software user interface testing and defect reporting. FrameMaker, RoboHelp, Acrobat, Author-it, Word, HTML, Windows XP, ClearQuest, ClearCase. Iterative (Scrum) product development process.read more ...read less ...
Bryn Mawr College
Haverford College
University Of Maine
Member At Society For Technical Communication
Contract Technical Writer At Rockwell Automation
Contract Technical Writer At Honeywell
Senior Technical Writer At Entek Ird International
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