Also known as: royabarnes
An expert in enabling and delivering customer focused strategies. Able to assess and substantially improve an organization's capacity to execute its strategic planning, customer experience, product and service promises. Specialties - Clarification of strategic vision, translation of vision into short and long-term balanced strategies and measurable action steps - Enterprise-wide alignment - Multi-unit, world-wide operations management - Complex customer experience process management and touch-point mapping - Delivery of world-class customer satisfaction research and problem resolution - Creation and execution of internal communications and change management - Delivery of world-class associate satisfaction
