An expert in enabling and delivering customer focused strategies. Able to assess and substantially improve an organization's capacity to execute its strategic planning, customer experience, product and service promises. Specialties - Clarification of strategic vision, translation of vision into short and long-term balanced strategies and measurable action steps - Enterprise-wide alignment - Multi-unit, world-wide operations management - Complex customer experience process management and touch-point mapping - Delivery of world-class customer satisfaction research and problem resolution - Creation and execution of internal communications and change management - Delivery of world-class associate satisfactionread more ...read less ...
healthcare
airlines
product design
strategic planning
customer service
change management
executive suite
crm experts
Villanova University
South Cobb High School
Grinnell College
University Of Maryland College Park
The University Of Georgia
Northwestern University - Kellogg School Of Management
University Of Georgia School Of Law
A Href Edugrinnell-college-20050 Grinnell Collegea
A Href Eduvillanova-university-19339 Villanova Universitya
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