Also known as: mikelally
Mike Lally grew up in Westchester County, NY, and has since spent time in Boston, MA; and New Jersey where he ultimately graduated high school and attended college (Fairleigh Dickinson University). He now resides in Fairport, NY where he drives by a farm every day. He has built or repaired every kind of service operation you can name: customer service, tech support, sales, marketing, inbound, outbound - you name it - he's built some from the ground up and turned several around that were failing to produce results. He has worked in a laundry/dry cleaning/tanning/video rental store; co-managed a record shop; been an economist; was registered to buy and sell mutual funds; and grew a 3-person Internet support team to 60 people. In his spare time, he writes a blog about managing yourself, your team and your company. He recently gave a presentation on "Using Social Media in Your Job Search" which focused on managing your online id. You can read his blog at www.mikelally.net/blog, and/or find him on Facebook, and Twitter. Specialties Services operations, project management, recruitment, marketing, process improvement, process audits, process re-engineering, sales engineer, solution architect, director, technology, consulting, IT, telecom, VoIP, general manager, staffing, business analyst, call center, strategic leadership, relationship building, analytical problem solving, change leader, talent development, turnarounds, startups, team building, P&L, budgeting, forecasting, tech support, and customer service.
