Mike Lally grew up in Westchester County, NY, and has since spent time in Boston, MA; and New Jersey where he ultimately graduated high school and attended college (Fairleigh Dickinson University). He now resides in Fairport, NY where he drives by a farm every day. He has built or repaired every kind of service operation you can name: customer service, tech support, sales, marketing, inbound, outbound - you name it - he's built some from the ground up and turned several around that were failing to produce results. He has worked in a laundry/dry cleaning/tanning/video rental store; co-managed a record shop; been an economist; was registered to buy and sell mutual funds; and grew a 3-person Internet support team to 60 people. In his spare time, he writes a blog about managing yourself, your team and your company. He recently gave a presentation on "Using Social Media in Your Job Search" which focused on managing your online id. You can read his blog at www.mikelally.net/blog, and/or find him on Facebook, and Twitter. Specialties Services operations, project management, recruitment, marketing, process improvement, process audits, process re-engineering, sales engineer, solution architect, director, technology, consulting, IT, telecom, VoIP, general manager, staffing, business analyst, call center, strategic leadership, relationship building, analytical problem solving, change leader, talent development, turnarounds, startups, team building, P&L, budgeting, forecasting, tech support, and customer service.read more ...read less ...
biking
sushi
pizza
brownies
wegmans
analysis
planning
espn
coaching
mentoring
fundraising
ny
boston red sox
voip
budgeting
braveheart
start-ups
telecommunications
twitter
strategic planning
new york giants
pretenders
problem solving
business strategy
the daily show
apples to apples
the ramones
dunkin' donuts
customer service
the big bang theory
team building
saving private ryan
process improvement
program management
john hiatt
the unit
change management
sales management
mad men
business analysis
seth godin
the beat
pee-wee herman
microsoft office
burn notice
the alchemist
the stand
bull durham
the specials
operations management
sheldon cooper
clark griswold
royal pains
telecom executives business network
Fairleigh Dickinson University
Belmont High School
Archbishop Stepinac High School
Whippany Park High School
Senior Manager
Computer Software
Director Of Client Services At M5 Networks
Senior Product Manager At Element K
Sales Operations Manager At Frontier Communications Solutions
Director Of Operations At Clarity Customer Management Inc.
Director Of Operations At Telecomp
Customer Support Solutions At Sutherland Global Services
Operations Manager At The Sutherland Group
Dealer Services Associate At Oppenheimer Funds The Rochester Funds
Project Manager At M5 Networks
Software Engineering Project Manager At M5 Networks
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