Experienced Communications Leader and Project Manager with prior experience in contact center, retail store, and Legal/Compliance environments for major financial services companies: - Managed operational communications and policy/procedure documentation for 4,000 seat contact center, 25,000 FTE retail store (branch) environment, and 500 FTE Legal & Compliance Department. - Experience with technical writing, senior manager communications, online manuals, and instructional design including Instructor-led Training (ILT) and eLearning. - Executed large-scale, global projects that involved change management, technology coordination with internal and vendor resources, and requisite policy adjustments. Specialties - Internal employee communication and online manuals. - Technical writing, instructional design, and eLearning. - Policy/procedure, product, and change management documentation, including service-to-sales transitions and mergers/acquisitions. - System documentation for Siebel 7, eWorkforce Management (eWFM), Fidelity MSP, Hogan, Kana, FileNet, TSYS, Oblix, and Tandem.
Fall Creek, WI | Eau Claire, WI
Tom Kleven lives in Fall Creek, WI, but has also spent time in Eau Claire, WI.
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Tom Kleven's address is ***** Pennsylvania Rd, Minneapolis, MN.
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Tom Kleven's age is 72.
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