Also known as: millenium0chi
I worked for five years in a call center for Verizon Wireless, acting as both a customer service agent, then as a lead coordinator for multiple departments from marketing to technical support. In that position, I handled escalations from customers, and supported agents on the phone with their questions or problems. Upon leaving my position at Verizon, I entered the insurance industry, initially being interested in sales. I acquired my Life/Health/Accident insurance license from the state of Connecticut and started mapping out a career as a sales agent for Life and Long Term Care insurance. Along the way, I decided that my talents were in servicing customers, and accepted my current position with Aetna, Inc. I am currently working as a mentor for other Member Services representatives, and am pathing to a Team Lead position. Specialties Customer Service, Data Entry, Technical Support for Microsoft Office and Mobile Microsoft Windows, Training and Mentoring, Health and Life Insurance Legislation
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