Scot Herrick in Madison, WI | University Of Wisconsin-eau Claire

Scot Herrick

Male, 65 years old

scotherrick • CubeRules • scotherrcik • scotherrickq

Scot Herrick is an experienced Project Manager in all phases of project management. He has both managed Project Managers as well as implemented projects as an individual contributor. He has worked with some of the largest organizations in the country to produce and enhance both internal and customer-facing systems. He has implementation experience in products and process, business and technology, from individual products to enterprise-wide systems. Having worked in many large-scale efforts, Scot is adept at collaborating with team members who are both geographically and culturally diverse, including both internal and outsourced resources. He works to identify and solve problems before they impact the project resources and timeline. NOTABLE ACHIEVEMENTS Managed a group of ten project managers responsible for in-sourcing of customers telecommunications function. Project managed the replacement of enterprise-wide operations system affecting , employees from customer contact, order entry, fulfillment, inventory and dispatch to financial interfaces. Project managed two , port in-sourcing projects for IBM Global Services and General Motors, moving the telecommunications functions processes, software, and delivery -- to ATT (Ameritech) Project managed the merger of multiple, disparate call centers into a single operation. This included workforce optimization, process management, escalated support, and quality. Project managed the complete overhaul of internal operational systems for a four-state, customer operations center including ticketing, knowledge management, quality, and workforce management systems. Project managed start-up business from scratch including software, hosting, marketing, product development, financials, and sales. read more ...