International Business Executive with extensive experience in Customer Service leading, launching and transitioning multi location, multi vendor call centers from both the Client and Vendor perspective. Primary expertise in Quality Control, Process Improvement, Site Operations and overall improving the customer experience from a lean Six Sigma approach. 8 years experience living and working in the Asia Pacific market. Specialties Operations Management ? Vendor Management ? Project Management ? Six Sigma ? Strategic Planning ? International Management ? Business Development Registered Coordinator to the COPC CSP and VMO Standardsread more ...read less ...
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