jim ward

IT SERVICES DIRECTOR TECHNICAL SUPPORT PROFESSIONAL SERVICES "Building loyal and successful customers through innovative and profitable IT service management" IT professional services leader with proven track record delivering profitable IT consulting, implementation services, and technical support services to enterprise customers. Extensive experience developing client relationships and new business in large accounts, and building high-performing teams across multiple global sites. Led teams in both field service and call center environments. Expertise built on leading Microsoft Premier Support teams during their formation and growth, complemented by roles in IT operations, network implementation, and voice telecommunications operations. Led major programs for U.S. military, Federal state agencies, large public school districts, and large commercial accounts. Launched a Public Sector practice and built it to achieve .M annual revenue with staff held full PL responsibility. Designed new service offerings, launched new organizations, and transformed existing groups. Recent MBA from UT McCombs. Background includes BSEE degree and years active duty service as a Marine Corps Officer. Key skills include the following Account Management Client Relationship Management IT Service Management Client Success Management Technical Support Consulting Management General Management PL Service Delivery Management Service Operations Start-Up Organizations Launch Services Complex Deal Proposals Contract Negotiation Strategic Planning Service Offerings People Management Employee Development Project Management Program Management Professional Services Consulting Services Field Services Specialties Enterprise IT, Service Operations, Start-Up Operations, Professional Services Management, Technical Support Management, IT Customer Service, Account Management, Client Success Management, Business Development, Services Sales, Contract Negotiation, Employee Development, PL, Project Management, Mobile Computing, Microsoft, Cisco, Apple Industries Public Sector, Communications Sector, Professional Services, Software, Information Technology, Non-Profit MBA, ThM, BSEE PMP, ITIL, MCSE