james sharp view gallery

CAREER PROFILE years Technical Support in ITIL-based call centres, supporting multiple clients, industries and incident management tools Delivered unsurpassed technical customer service in the insurance, banking, education industries or outsourced call centers, with ad-hoc training to co-workers, staff, students, faculty or management in person or over on the phone. Team player, flexible and reliable Willing to take on new responsibilities beyond assigned job title and accepted different shifts due to vacation, illness, high call volume or after hours projects including being on call or carrying a pager Training and transition of staff during the mergerrelocation to new head office in Scarborough, including the upgrade of the phone system for staff after they arrived and the consolidation of department call centres Specialties Quality Control, technical support, training, documentation, call centre monitoring and feedback, telecommunications analyst wiring programming phone systems in homes, small and large offices