Senior operations executive with extensive experience leading organizations to achieve greater cost efficiency, improved service to customers, and scaling the business for profitable growth. Skilled in strategy, planning, organizing, decision making, organizational management, financial management, risk management, problem solving, customer service, and relentless improvement to operations and service delivery. Available for consulting assignments to executive management in firms seeking improvements in Business Operations, Service Delivery, Business Management or Technology Operations. Effective in the fast-growth phase of a firms life cycle and turn-around situations. Accomplished in building and leading cross-functional and diverse teams to deliver their initiatives and projects on time and on budget. Skilled at applying technology solutions to business problems to cut costs, increase productivity and deliver new products or services. Strong track record of achieving customer service improvements and building customer loyalty while containing costs. Skilled at communicating well with customers, colleagues and stakeholders across the firm, and at bridging the gap between technology and business organizations. Specialties Organizational Strategy, Business Planning, Organizational Management, Financial Planning and Financial Management, PL, Service, Operations, Technology, IT, IS, Project Management, Client Relations, Marketing, Sales Support, Disaster Recovery, Crisis Management, Risk Management, Software QA Testing, Technical Support, Service Center, Call Center, Operations, Change Management, Vendor Management, Contracts, Back Office, Training, Conversions, Migrations, Implementations, Financial Services, Third Party Administrators, Investments, Market Research.read more ...read less ...
CEO
md
COO
CTO
san diego
strategic planning
business management
team building
process improvement
change management
business analysis
business intelligence
operations management
business process improvement
Point Loma Nazarene University
University Of San Diego
Southern Methodist University
Manager
Consultant
Vice President
Technology Sales
Senior Vice President
Evp
Chairman
Help Desk
Support
Technology Support
Vice President & Cio
Data Center Operations
An Hp Company
Entrepreneur In Residence Eir At Connect
Principal At Business Operations & Technology Management Consulting
Interim Management At Business Consulting
Broker Dealer Support Services At Lpl Financial Nasdaq:lpla
Service And Operations At Lpl Financial Services
Training And Testing At Lpl
Training And Software Qa Testing At Lpl Financial Services
Technology Support And Software Qa Testing At Lpl Financial Services
Technology Support At Linscoprivate Ledger
Information Technology At Comps Infosystems
Contracts And Accounts At Eds
Sales Support And Client Relationships At Eds
Customer Service And Back Office Operations At Eds
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