Solutions and technology consultant with 18 years of progressive experience leading and managing products, people and projects. Experience building enterprise quality products and teams, cultivating relationships, and negotiating with third parties. Demonstrated ability to listen to customers, capture customer needs, calculate ROI and implement best practice business processes and best in class products. Expert in IT Service Management, IT Asset Management and ITIL Configuration and Change Management processes and solutions. Specialties ITIL Practitioner, Expertise in IT Asset Management, Industry Pioneer in Configuration Management and Configuration Management Databases (CMDB), IT Service Management Best Practices. Successful Program Manager.read more ...read less ...
Brigham Young University
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