Also known as: josephdkoyonjr
15 years of direct customer service experience in a fast-paced retail environment, including conflict resolution, customer recovery, and service management 8 years of expertise in management of inventory and operations 5 years of exempt-level, progressively-responsible human resources management experience 5 years of relationship management experience with local and independent authors, musicians, publishers, corporate clients and municipal, civic and not-for-profit organizations Cross-functional, cross-divisional and multi-directional training experience Multi-unit, seasonal business management experience, including satellite locations Extensive experience developing reporting measures for sales initiatives, customer service, operational performance and profitability data Specialties Core competency-based performance management, job design, recruitment and selection, performance appraisals, progressive discipline, succession planning, standards of conduct and harassment investigations, and terminations Loss prevention, operational and financial audit compliance, personnel recordkeeping and compliance (EEO, FLSA, ADA, FLMA, ADEA and OSHA) Kronos, PeopleSoft, eApply, Outlook, Word, PowerPoint, Excel, proprietary operations and inventory management programs
