Also known as: halstanley
** Please note: I am actively job-seeking. I look forward to hearing from hiring managers and/or recruiters at . ** I've spent the past 20 years focused on the delivery of superior customer services & technical support to computer software and hardware users across a broad market spectrum. I've been fortunate to contribute individually and (for 16 years) as a leader of large, globally distributed organizations. Please see my work and education details for additional information. I am currently working as a consultant, helping companies find ways to increase customer satisfaction and loyalty. This may involve service process evaluation and redesign, customer satisfaction assessment, customer support monitoring and quality assessment, training and mentoring of service professionals and other services. Alternate Contact: (listed @ TopLinked.com) Specialties Customer satisfaction assessment, Customer service professionals training/mentoring, Service & support strategic planning, Service offering development and marketing, International experience and focus. Excellence in public speaking and written communication.
Also known as: halstanley
Ken Imes lives in Seattle, WA. He works at Open. Ken is an avid customer of Beer.
