Also known as: gregghia
Net Promoter Scores are not a soft metric, it defines the state of your organization. To create satisfied customers Listen, Suggest, Close, Set Expectations, Educate, Fix Mistakes, Celebrate Wins - Repeat. I have been very fortunate to work for some of the world's top companies. Through these experiences, I have learned invaluable skills Consultive selling methodologies, employee developmenttraining and what it truly means to be customer centric. I have developed into a confident leader that knows what it takes to work well in teams and deliver results. My core has been specifically in Management, Training and Direct Sales. I've thrived in an environment that requires a leader and someone to be versed in all areas of business. My forte is delivering fantastic customer experience. Traits Passion - Without it employees are good, with it they can transform. Integrity - Honest and fair. Problem Solving - The desire to want to "own it and formulate solutions. CultureDiversity - I define it and I embrace the endless possibilities that come from it. Skills Sales - I sell with a consultive sales approach which means, I listen. Sales Management - Constant coaching and development for myself and others is key. Operations - Assume you are the customer, how'd you like your own experience Make it better. Training - Lead by example, hands on approach. Recruiting - The know how and experience to build world class teams. Development - I'll help you get where you want to go. Issue Resolution - Throw me in, I'll handle it. Communication - Deliver the message clearly using the proper channel.