Also known as: GeeKySupport
• Over 5 years of experience in customer service • Over 4 years of experience in Technical Support: Troubleshooting Hardware, Software, and Networking • Experienced in all versions of Microsoft Office and Windows Operating Systems, and numerous client software • Completed A+ and N+ classes • DCSE certified; extensively trained all Dell hardware • Proven leadership skills in many different situations • Excellent troubleshooting and logical problem solving skills Specialties • Excellent knowledge in all Windows OS • Basic knowledge in Linux, experienced in Ubuntu • Basic knowledge in Apple software and hardware • Basic network configuration • Experienced in hardware repair and upgrades • Experienced in software upgrades and back ups • Hands-on experience in every step of network set-up; Cabling, implementation and configuration of routers and switches (including 802.11), and Windows settings • Extensive experience in all lines of Dell hardware
