Also known as: ericholen
Manage the technical operations for unemployment insurance Tele-Centers, who handle million calls annually while overseeing an almost million telecommunications services and equipment maintenance budget. Specialties Project management, systems analyst, contact center, Avaya Aura Communications Manager, Avaya MPS Developer, Avaya MPS Studio, NICE TotalView Workforce Management, Avaya CMS Report Designer, Autonomy Qfiniti Observe, Veramark eCAS, Spectrum VectraView
