Philadelphia, PA | Westville, NJ | Laurel, MD
Also known as: dmetzcher
Voice Telecommunications professional with experience in designing call center technology to support business applications, including ACD routing and configuration, real-time and historical reporting, agent performance reviews, remote agents, and call recording. Specialties Aspect ACD programming and configuration, CTI, Uniphi Connect, Crystal Reports, ACD report design, configuration, and maintenance analyzing voice traffic data to optimize voice networks office relocations, system upgrades, vendor comparisons and office closures managing voice projects to deliver optimal results while reducing costs to the business.
