Also known as: critt4u
Customer service leader with over 15 years of progressive experience leading major domestic business units for major Fortune 500 companies in a customer service call center environment. Successful track record operating organizations that provide world class service while reducing cost, increasing employee productivity and driving revenue. Skilled at mentoring and developing teams that interface with technology and customers on a daily basis. Innovative problem solver with natural ability to assemble, train, retain, and support high performing teams committed to achieving outstanding results, while maintaining a high level of team morale. Specialties Areas of expertise: Financial management; Performance management; Interpersonal skills; HR management; Project management
