Jacksonville, FL | Saint Augustine, FL | San Jose, CA
Also known as: bobhaa
Principal Product Manager with years experience leading global cross-functional teams of - staff members. Key Accomplishments M increase in annual revenue and reduced Service Request resolution time by by successfully delivering automated call home technology M annual savings in cost by consolidating separate call home solutions into a single cross-platform common solution Increased adoption of Automated Call Home from k to k customer installations by effectively leading global, matrix-managed, cross-platform teams and effectively understanding customer pain points Authored papers on service delivery automation and proactive support technologies resulting in increased client awareness
