Also known as: blucier
I'm a start-up guy. I'm pretty good at doing more, with less. In a previous life, I managed nationwide IP network rollouts for major retailers across Canada using my company's private IP backbone for debit and credit transactions. I was also the co-founder of a company that offered hosted PBX services to businesses from a Front Street data centre I built with my own bare hands. These days, I build multi-functional customer experience and service teams that consolidate customer service, care, sales, social media response, and technical support responsibilities into one accountable, high-performing machine. My team owns the customer relationship, and we own the issues we're solving from beginning to end. Sometimes I like to write about it at httpbenlucier.com.
Also known as: blucier
Bruce Lucier lives in Linden, North Carolina, but has also spent time in Fayetteville, North Carolina.
