Experienced leader in Sales Operations/Client Services/Inside Sales and Event Marketing Operations professional recognized for expertise in successfully leading multiple programs and projects while driving alignment to corporate objectives. Diverse experience in developing operational strategies in sales, business, marketing and event operations, from small entrepreneurial businesses to large corporations, driving a culture of excellence. SALES OPERATIONS: Proven customer success in operational management of sales processes and the implementation and use of sales automation tools improving customer satisfaction. Experience in selecting and leading high quality teams in development of sales processes, customer service, inside sales, sales training, forecasting & sales funnel management, VMI/consignment customer logisitics programs, distributor & rep management, POS and warehouse automation. International experience in Asia and Europe, including China, Taiwan, Korea, Japan, Malaysia, Germany, France, Italy, Switzerland, England, Ireland, Norway and Sweden. EVENT OPERATIONS: Developed and implemented operational strategies and solutions to improve AMD’s ability to execute more effectively on global events. Saved company $1M annually by implementing company-wide single-source promotional products purchase program. Operational leadership for this multi-national company included an event management team, outside suppliers, contract and financial management, event communications and event measurement for private conferences, internal meetings, public trade shows, PR briefings, product launches and an Executive Briefing Center. Event budget exceeded $10M and team executed 120+ events annually. Noteworthy events: - Consumer Electronics Show (CES) - Computex - Siggraph - OracleWorld - vmWorld - AMD Global Vision Conference - AMD Fusion Developer Conference Specialties SALES OPERATIONS: -Customer success -Process development and implementation -Customer Logistics programs (VMI & Consignment) -Software implementations (SAP, Oracle, Salesforce.com) -Sales traning development -Sales metrics -Organizational development -SOX EVENT OPERATIONS: -Implementation of corporate programs. -Developing elite tactical teams. -Process development & improvement. -Event metrics -Financial management of event & program budgets. -Supplier selection & management. -Contract review.
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