A seasoned change agent with over 14 years IT experience spanning across multiple industry verticals and technical disciplines. Experienced in coordinating global teams in infrastructure transformation and the facilitation of business intelligence by treating IT as an indispensable vehicle for business growth. Adept at harnessing ITIL best practices and Six Sigma principles to deliver operational process improvement and maintain high-performance, innovative services with a proven record of exceeding client expectations and a commitment to a remarkable customer experience. A diverse skill set across business and operational functions provides an experienced perspective in most IT domains. • Organizational Change • ITIL Service Life Cycle • Service Desk Operation • SLA, OLA, UC Creation • Business Service Management • IT Value Rationalization • Cloud Strategy • Cost Case Analysis • Logistics and Distribution • Contract Analysis • IT Procurement Additional Qualifications • 5+ Years experience working for IBM • Cursory understanding of at least 2 Western European Languages with English Fluency • Technical Solution QA experience with SAge and GS Risk • Adept in evaluation of the subtle nuances in Technical Solution Design • Proven ability to identify risks in the evaluation of SOW’s and RFP responses • ITIL v3 Foundations Certified • Strong knowledge of the business value of ITSM tools • Previous experience as a Service Desk Manager with grasp of SLA, SLO’s and UC’s • Understanding of IBM’s software development practices and experience on a global product team • Process Development/Deployment • Experienced in training development and delivery Technical experience in a broad cross section of areas: • Desktop support and Deployment • IP/Legacy Telephony support and deployment • Network monitoring and management • Contact Center support and deployment • High Availability Architecture • Mid Range computing support and deployment • Business Intelligence for IT Specialties Operations/ITIL Process Consulting Business Justification for IT Investment
Athens, GA | Pembroke Pines, FL | Buford, GA
David Glick lives in Athens, Georgia, but has also spent time in Pembroke Pines, Florida; Buford, Georgia; Dacula, Georgia and Bellingham, Massachusetts. Leonard C Glick, Edward G Glickman, Sylvia C Glick, Dorothy Glick and Isidore Glick are in David family.
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David Glick's age is 48.
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