- Establishment and management of programs focusing on various aspects of online support, including knowledge management, transactional tools, search, content management and discussions forums. - Knowledge management program/team manager experienced in defining and creating KM programs for support organizations with speciality in transforming call centers through knowledge sharing and related collaborative metrics. - Creation and implementation of support website self-solve strategies. - Expert in Knowledge Centered Support (KCS) methodology and the development of business and technical requirements for systems that enable agent-focused KM programs. Specialties Program management, contact center processes, knowledge management strategies, online support strategies, online support tools, search, content management, discussions forums
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What is Joe Hines's address in Pleasant Hill, California?
Joe Hines's address is ***** Maine Ave, Richmond, CA.
What is Joe Hines's age?
Joe Hines's age is 39.
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Joe Hines's phone number is (510) 508-****.
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