Business driven, collaborative, hands-on, “roll-up-the-sleeves†IT leader with customer and top / bottom line focus. Solves customers’ problems and challenges while acting in their best interest. Builds high performance, fast-paced, results-oriented, cross-functional teams and individuals. Effective decision-maker and communicator. Proven matrix management and delivery track record of high value, integrated / optimized solutions and processes. Effectively manages evolving customer expectations, while monitoring and enhancing satisfaction. Industry expertise in insurance, financial services, manufacturing / distribution and software product / technology. I. Strategy and Direction - Global roadmap for Incapital; consolidated systems, infrastructure, governance, data, people II. Cost Reduction - $100M; Led redirection of State Farm’s agent policy management/claims program III. Ahead-of Schedule / On Time, Within Budget - Led successful delivery of e-Commerce/ B2B platforms supporting ActivateIT’s 60,000+ reseller and enterprise customers. - Redirected delivery of 400+ TPS, high availability, real-time, J2EE, Agile, FraudManager product to eFunds / clients with matrixed / offshore teams - Redirected 13 $100M+ mission critical PeopleSoft programs for State Farm - Re-platformed Blue Cross, IL systems; costs down 40%, delivery time up 50% - Delivered global health insurance / prescription systems for 9M Egyptian citizens IV. Improved Customer Service / Quality - Reporting weeks to minutes; data quality up 100% with BI solution for Hallmark Services - Decision-making 30 days to immediate; re-platformed, .NET, Sales Force Automation and BI solution for US Can V. Governance - Delivered PMO; Implemented best practices for State Farm’s 2,500 member IT department - Budget accountability up to $10M+, services P&L’s up to $11M+, teams up to 120+ - Outsourcing / global business practices in India, Middle East, Mexico, South America Specialties IT Roadmaps, Program/Project Management, Cost Control / P&L, Business Development, IT-Business Collaboration / Alignment, Data Warehouse & Business Intelligence, Systems / Data Architecture, Solution Design, Construction, Integration, Delivery, Corporate IT / Consulting Services Management, IT Effectiveness / Readiness / Governance, Outsourcing/Offshore, Vendor Management, Network & Infrastructure, Turnaround / Project Recovery, Talent Development, ERP / CRM / e-Commerce, B2B & B2C / Agile, SaaSread more ...read less ...
present
Southern Illinois University
Edwardsville
Director
Chairman
Csc Consulting
Illinois
Systems Integration
Missouri
Information Technology And Services
Principal At Daugherty Business Solutions
Us Can Company
Client Partner & Practice Manager
Inventa
Principal & Account Manager
Senior Manager At Coopers & Lybrand
Senior Manager At Ernst & Young
Senior Manager At Price Waterhouse
Managing Principal At Executive Solutions Consulting
Program Manager At Rcg Global Services
Sr. Project Managerdirector At Healthation
Systems Integration At Us Can Company
Client Partner & Practice Manager At Inventa
Principal & Account Manager At Csc Consulting
Applications Director And Officer At Blue Cross And Blue Shield
Systems Progammer And Dbdc Manager At Blue Cross And Blue Shield
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