marc jones

Marc is an IT service desk technician with 4 years industry experience, ranging from customer facing telephone support for a large UK ISP, to 1-to-1 user support in a public IT suite environment. Previous experience includes IT security, managing user policy and restrictions, hardware repair and maintenance, networking, and desktop support. Marc is keen to gain experience and knowledge of the various aspects of information technology to gain a broader understanding of the industry. Specialties Desktop IT support, Content Management System creation and deployment, Customer service, Telephone and digital communication, Computer hardware,