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Ever since I was young, I was naturally drawn to evaluate and analyze services, information and products. Regardless of a product or service, I naturally provide input and insight. It is all about making it better and adding value. It is also about Kaizen -- continually making small improvements. To do better. CUSTOMER SERVICE CONSULTANT AND CONSUMER ADVOCATE.Much of my insight and material comes from travel, experiencing amp using the product or service, asking what if, learning from others, reading, writing, and plenty of informalformal education.