amir elmasri

Telecommunication management professional for over 13 years, with extensive call center technologies experience, including conceptual design and implementation of call center initiatives, multiple vendor knowledge and proven capabilities on challenging projects. Including, 3 years of overall responsibility for a $3M Call Center operation. Specialties Call Center Technologies, Predictive Dialer, Avaya Systems, IB, OB, Design, Reporting, Recording, Troubleshooting. .