Information Technology leader with extensive experience in the IT Service Management industry. A passionate and decisive leader with a reputation for solving the most complex problems and taking on the most demanding jobs. Develops innovative, leading edge solutions resulting in unequaled customer satisfaction. Specialties Strategic IT Planning and Architecture, Managed Services, Shared Services, Service Desk Operations, NOC, Program and Project Management, Vendor Negotiations, Enterprise and Service Provider Operations Strategy, Enterprise Management Architecture, ITIL/ITSM Process and Technology Integration, Staff Development/Training/Coaching, Organizational Planning and Design, Operational Efficiencies, Software Development, Software Sales, Consultingread more ...read less ...
Rose-hulman Institute Of Technology
Wawasee High School
Senior Manager
Vice President And General Manager
Consultant At Emc
Founder At Customer First Consulting
Technology Consulting At Emc
Vice President Of Field Engineering At Smarts
Western Region At Greenwich Technology Partners
Managing Principal At International Network Services
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