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Professional Profile With nearly twenty (20) years of experience, my career has evolved to STRATEGIC LEADERSHIP of business process and technical solutions. Years of information technology “life-cycle management” in a commercial software environment has provided an exceptional understanding of program, process & product management, quality assurance, and staff management. Additionally, Six Sigma (Lean, DAMIC, DFSS) and the Project Management Institute (PMP) have provided certification of a solid foundation in effectively analyzing, estimating, planning, and controlling process and project deliverables. As a former Database Administrator and expert in Data Analytics, finding “return on investment” from information mined from disparate data is second-nature. In addition to a deep and wide technical management background, I have extensive experience working with senior-level cross-functional (non-technical) business partners to facilitate top-line and bottom line results. My particular strengths include managing people and processes related to Data Warehousing/Business Intelligence solutions, Customer Relationship Management (CRM), Call Center operations, database-centric websites and reporting. Additional strengths include a detailed understanding of business finance and marketing. As an outstanding communicator to both technical and non-technical audiences, I am often called upon to lead the effort to research solutions, craft the vision for the future state, and define Enterprise Performance Metrics, as well as, define and build Enterprise Dashboards to focus alignment to strategic initiatives. Specialties EPIC - Clarity Data Model - EpicCare Ambulatory, Business analysis, Process Improvement, Business Objects, Cognos , Contract Management (CRM), Data analysis, Data Warehousing, Microsoft Access, Microsoft Excel, Microsoft Project, MiniTab, SQL, Cracle, Process engineering, Project Management (PMI), Six Sigma Blackbelt, Software Development,Telecommunications, Medical Devices and Procedures and, Call Center.