Also known as: mikechem
YOUR COMPANY GAINS Supervision of technical personnel managed engineers and scientist to ensure teams focus on delivering products customers will pay for and respond to customers analytical needs. Laboratory and personnel leadership professional development of scientists including innovation, safe laboratory practices, and professional skills. Meeting customers analytical needs delivery of working applications and instruments and answering their technical questions to ensure complete satisfaction. Technical expertise direct interaction with internal and external customers to solve application problems and ensure proper operations of instrumentation and applications. LEADERSHIP AND MANAGEMENT Managed and motivated research, marketing, engineering, manufacturing and sales teams in the successful development of laboratory and process instruments and products. After years in management, I finally understand leadership people will follow and perform for someone who is personally committed to helping them succeed. Led cross functional development teams with members from marketing, sales, research and manufacturing departments in development of new process instrumentation. PRODUCT DEVELOPMENT AND MANAGEMENT Successfully taught and demonstrated innovative methods such as value-innovation and outcome-driven innovation to the sales, marketing, and development teams to define and deliver products customers want and define new market opportunities. Drove new product development by focusing on what customers want versus what upper management and development teams want in new products. Developed successful marketing plans to penetrate competitive markets, build strong customer relationships, and solve customer problems. Work with customers and support personnel to solve analytical and application problems after installation to ensure customers are satisfied and stay satisfied. Specialties Laboratory management, personnel management, product management, product development, leadership, creative thinking, analytical products, analytical instrumentation, methods development, gas chromatography, liquid chromatography, ion chromatography, problem-solving, product improvement, innovation methods, employee motivation, customer service, water analysis, process monitoring, process instrumentation, on-line analysis.
