Also known as: ITSM_Lisa
Lisa Schwartz, co-founder and Chief Operating Officer of ITSM Academy, leads and directs the operations of the company. A Certified Process Design Engineer (CPDE), and self proclaimed Process Junkie, Lisa holds certifications in ITIL? and ISO/IEC 20000. She ensures ITSM Academy is run on best practices principles, focusing on Continual Service Improvement ? inside and outside of the training room.
