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SUMMARY OF QUALIFICATIONS Corporate Training Specialist since 1997 in Curriculum Development and Delivery, with an emphasis in Technical Training, Sales Techniques, and Quality Customer Care Programs. Demonstrated ability to effectively implement and work with corporate-based programs in both large and small training teams, regularly conducting quantitative and qualitative evaluations of the program's progress. Articulate, flexible, and influential communication skills, serving as an effective advocate, liaison, teacher, and mediator, working with clients and employees of all backgrounds and cultures. Excellent listening, conflict resolution, training, and presentation skills. Highly effective in optimizing an organization's initiatives and meeting target goals through excellent programs and service. Proven track record of completing projects on time and within budget. Recognized by employers, colleagues, and clients as a dedicated and focused Corporate Trainer. Specialties broadcast, call center, corporate training, customer relations, customer service, delivery, instruction, inventory management, kronos, management, materials management, meeting facilitation, microsoft office, national institute for clinical excellence, online research, organizational skills, page, personnel, process engineering, progress, quality, quality control, radio, sales, siebel, technical support, training, training materials, training programs, workshops,