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A highly experienced IT professional holding key positions in operations, project management, analysis, business process management, business continuity planning, training, data center and technical support management, business service delivery. A self-starter with a passion for organization and discipline. An accomplished results-oriented business, project and process manager, who analyzes IT and business processes, develops improvements and coordinates their implementation. A respected IT manager who uses both “hands-on” and “leadership” skills in today’s ever-changing business climate. An individual who establishes excellent rapport with IT teams and internal and external business units by using a blend of honesty, humor and human interest to provide a healthy, productive and efficient work environment, aligned with strategic business goals and management expectations. Specialties • Business Process Management • Process Improvement Architecting • Change / Release Management • Configuration / Availability Management • Business Continuity Planning / DR • Incident / Problem Management • Data Center / Campus Management • Infrastructure Project Management • Training / Technical Documentation Writing • Computer Forensics • Remedy/BMC (7.0) / Lotus Notes (R5) • MS Office & Visio (2007),MS Project (2003) • Technical Support / Data Administration