PROFESSIONAL SUMMARY Executive-Level Operations and Process Improvement Professional with 20+ years global contact center experience ? 10 years financial planning and operational experience ? Call center strategic and operational expert, driving revenue, competitive advantage, and bottom-line profitability ? Confident, take-charge leader with exceptional follow-through ? Top performer who thrives in high-expectation, high-stress environments ? Articulate communicator, building rapport and trust across all corporate levels ? Accomplished architect and leader of high-performance teams ? Operations efficiency specialist, implementing best practices and improving KPIs ? Polished and influential public speaker and presenter ? Performance-driven business executive with extensive Fortune 500 experience Specialties P&L responsibility?Sales/Service operations?Strategic planning, budgeting/forecasting?Client management?Sales&Service program strategy?Leadership development/training/coaching?Benchmarking/performance metrics?Change management/process reengineering?Management of multi-cultural, distributed workforces?Reporting/analysis?Vendor management?Meticulous about quality control?Passionate about hands-on leadership by example?Solid record of igniting stagnant business and transforming declining operationsread more ...read less ...
James Madison University
Florida Southern College
Anne Arundel Community College
American Intercontinental University
Severna Park High School
Director At Mci Telecommunications
Vice President - Contact Centers At University Of Phoenix
Member At Kettering Career Network
Senior Vice President - Operations At Sitel
Vice President Customer Support At Voyport Llc
Vice President Partner Performance At Earthlink
Consultantcustomer Service Operations At Cardean Learning Group
Director Customer Service Operations At Home Depot
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