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My background encompasses a blend of Technical and Project Management experience and expertise. From a solid Telecommunications background and education with Siemens Business Communications to system programming and Project Management for the Avaya and Siemens platforms, including VoIP, Contact Center, Voice Messaging and Networking applications. I am continually learning, gaining credentials and implementing new technologies, and consistently seeking a better, more effective way to support business applications with the power of technology. This provides me with the ability to clearly understand client needs and how I can support them them in reaching their business goals through the application of the appropriate technical solutions. Avaya VoIp Cisco VoIP Call Manager Vendor Management Voice Network Planning & Implementation Telecom Operations & Support Avaya (G3R, G3Si, S8xxx, VoIp, voicemail) Avaya BCMS & CMS Avaya Modular Messaging Siemens (Rolm 9005, 9006, 9200, phonemail) Siemens (Hicom 9006) Financial Services Strategic Sourcing Call center and call routing design PBX design, administration and maintenance Vertical Phone systems Please email me at: Specialties Cisco CCNA Voice Certified Avaya ADPS-UC Design Certified Avaya Communication Manager & CM Messaging 6002.1 – ACIS Certified Cisco CCNA Certified ITIL Foundations ITIL Service Mgmt Certified