Steve Dorfman in Washington, DC | Username DrivenToExcel

Steve Dorfman

Male, 48 years old

Washington, DC

Since 2006, leaders have come to Steve Dorfman for customer service strategies and to motivate, educate, engage, and develop fron-tline staff with interactive trainings and continuous development programs that result in: â€¢ "Employee-owned" remarkable experiences for customers and clients; â€¢ Consistent referral business, and; â€¢ Repeat customer loyalty â€¦ All of which translates into a strengthened culture and increased profits Before founding Driven to Excel, Inc., Steve spent 11 years as a sales consultant for a luxury automaker. Yes, the car business ... not exactly a business with a reputation for impeccable customer service. So when Steve entered the business at 23 he was determined to make a positive difference by intentionally creating remarkable client experiences â€“ His unwavering commitment to impeccable service resulted in raving fans and increased profits. Steve went on to earn "Salesman of the Year" 7 years in a row, while maintaining a CSI (Customer Satisfaction Index) rating in the top 1% nationally. He worked by appointment only as his repeat and referral business ultimately translated into 70% of his sales. All of this earned Steve a comfy six-figure income from his 35-hour workweek ... which proves that by subscribing to a culture of impeccability, youâ€™re working smarter, not harder. Through his highly interactive facilitations and motivational training style, Mr. Dorfman provides participants with the opportunity to excel in their industries. This is accomplished by first raising awareness around a specific challenge or need, then by helping these participants tap into their own unique abilities. As a result, they discover how to create impeccable, remarkable client experiences in order to contribute greatly to their companyâ€™s bottom line. Quick video on Steve's Training Philosophy of: "Creating Remarkable Relationships" >> http://youtu.be/DC_pt0eTChI read more ...