234 Matches for Stephen Lau

Stephen Lau Age 74

Fairmont, WV

Stephen Lau lives in Fairmont, West Virginia.

Stephen Lau Age 74

Cleveland, OH

Stephen Lau lives in Cleveland, Ohio.

Stephen Lau Age 74

Fairmont, WV

Stephen Lau lives in Fairmont, West Virginia.

Stephen Lau

Boston, MA

Also known as: stephenalau

I am passionate about getting the best from IT service management. Stephen (Steve, Steven) Lau is a strategically and operationally-focused IT leader with over sixteen years of committed practice. Combines leadership in IT service management, organizational strategic planning and budgeting experience with current technology standards to produce outstanding results that are aligned with business requirements based on the ITIL framework. Emphasizes industry best practices, communication, customer relationships, partnerships and team development as the components to a highly effective and efficient service organization. A visionary collaborator who enjoys seeing technology come together for others to produce maximum results and benefits. I believe in taking care of my team, which in turn will deliver the necessary results for its customers. Maximilian Patan, who worked for me between and noted, "Stephen is very personable and has an amazing knack for finding, motivating and developing dedicated employees and the overall department reflects this success." The time that I spend ensuring every team member's success is pivotal to meeting the goals of the organization. I am ready to take on any challenge to turn an IT service function into a top-notch, well-respected part of any organization. As Dean Walt Meissner at the College of Fine Arts at Boston University noted, "He has done a marvelous job and has essentially taken a department that was heavily criticized and largely ineffective and made it into one our entire community respects and has confidence in. His operation is considered one of the most effective and efficient IT service departments in Boston University one that the central administration at BU considers a model to follow." I look forward to the opportunities that lie ahead. Specialties Asset Lifecycle Management, Budgeting, Communication, Continual Service Improvement, Customer Service, Desktop Management, Mentoring, Operations, Procurement, Project Management, Public Relations, Service Desk, Staff Development, Strategic Planning, Team Leadership, Training, Vendor Relations Certifications ITIL v Foundation Platforms FootPrints, OSTicket, Remedy, ServiceNow Technologies Macintosh, Windows, Active Directory, Office, Mobile Devices, TCPIP, Wireless, Remote Access

• #Northeastern University