stephanie walsh
Results oriented BPO executive with a successful track record for building strong organizational cultures. Known for the ability to conceptualize and successfully implement performance based programs onshoreoffshore for sustained business growth. Ability to build cohesive management teams dedicated to achieving strategic objectives. Key skills include ROI International Business Experience Blended LearningGlobal Virtual University Talent Acquisition Social Media for Call Center Recruiting and Performance Improvement Professional ServicesBusiness Development Executive Coaching Performance Management Facilitation Skills Instructional Design Needs AssessmentSkills Development Call CenterDelivery Center Operations A strategic thinker with the ability to translate concepts and ideas into practical business initiatives. Drivingsupporting client facing as well as internal operations initiatives, streamlining processes in call centers in North America as well as internationally Building project teams to include representation from a variety of our call centers and managing the team from project inception to completion. Responsible for Global Skills Development program design, implementation and evaluation strategies as well as all ROI analysis on individual initiatives. Specialties eLearning design and development, program management, training evaluation, process improvement read more ...
  • Kaplan University
  • Vice President
  • Executive Director
  • Chairman
  • Board Director At Project Safeguard

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