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I possess an excess of years of extensive customer service experience and years of Call Center experience, which consists of years of Technical Support in the I.T. industry. I received my Bachelor of Science in Journalism at Texas AM University in May and I received my Masters Degree in Information Systems through Strayer University In March of . In July I begin working on my MBA with an emphasis in Project Management. I am confident that my combination of practical work experience and solid educational experience has prepared me for making an immediate contribution to your company. I understand the level of professionalism and communication required for long-term success in any place of business. My background and professional approach to business will provide your company with a highly productive employee. Specialties Secondary and Tertiary level support Training Quality Assurance Supervisory Management Liason ITIL V Foundations Certified