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Customer oriented IT professional with over 15 years of experience in software systems planning, analysis, programming, support, technical writing, and documentation. Effective verbal communicator, good writer, and team player with a strong and varied technical background. Extensive amount of customer-focused experience in training, installations, joint development, requirements gathering, and support. TECHNICAL SKILLS SYSTEMS ANALYSIS and DOCUMENTATION TOOLS Microsoft Word, Microsoft Project, Microsoft Excel, Microsoft Visual SourceSafe, Adobe FrameMaker, Jasc Paint Shop Pro, Applix, WebWorks Publisher, System Architect CASE OPERATING ENVIRONMENTS and SERVERS Microsoft Exchange Server, Microsoft XP, Microsoft NT, Microsoft Windows 2000, Sun Solaris, HP HP-UX, IBM AIX, IBM OS/2, IBM MVS-ESA, IBM VM/CMS, Web Servers (Netscape Enterprise Server, IIS), Application Servers (Netscape Application Server, BEA WebLogic) PROGRAMMING LANGUAGES Microsoft Transact-SQL, HTML, Perl, Microsoft Windows PowerShell, C, Cobol, JCL, FOCUS PROGRAMMING TOOLS Microsoft C, IBM C Set++, SAS/C, GNU Tools (gmake, RCS, g++), Purify RELATIONAL DATABASE PROGRAMMING Microsoft SQL Server, Oracle, Sybase, IBM Database Manager, IBM SPM/2, IBM DB/2