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Customer Experience Strategist and Interaction Designer passionate about the ability of design thinking to improve process, empower users and differentiate brands. Firmly committed to delivering delightful customer experiences across all points of the customer life cycle. Specialties Social Media Strategy, Community Design, Public Speaking, Strategic Planning, Identity/Brand Design, Information Architecture, Art/Creative Direction, User Interface Design, Interaction Design, Prototyping, Team Building, User Advocate, Process Development, Story Boards, Project Management, Style Guides, Problem Solving, CSS, XHTML