I am currently in the role of a Process Manager in the Products & Pricing group and is primarily tasked with migrating current business processes relative to Sales & Marketing and Product & Pricing for AHS Home Warranty Business to the new world of Oracle - Siebel. Led the initiative to start up a market research team to allow Servicemaster to act on opportunities and threats with regards to their 40 spend categories and nurture aggressive cost savings initiatives. Have experience in Procurement Ops. Responsibilities involved being the point person between 3 party solution provider, Suppliers/Vendors and Servicemaster end users at both branches and corporate. I also have comprehensive experience as a Programmer / Systems Analyst on IBM mid-range computers. Very fluid in translating "IT Lingo" to "people on the business side" and vice versa.Priority assignment to objectives and resource balancing to achieve those objectives. Have experience in managing projects using PMP methodology. Very strong in relationship management between external and internal stakeholders Specialties -> Market Research and Financial Analysis -> Supplier Enablements and training -> Problem Analysis and Resolution -> Gap Analysis -> Networking -> Business Process Streamlining -> Business Process requirements gathering -> Strong communication skillsread more ...read less ...
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