Results Driven Professional with Expertise in Contact Center Processes and a track record of growing and strengthening organizations. Strategic thinker with Execution focus. Proven record of accomplishments with process improvements in customer service, sales and collections. Particularly adept in contact center solutions, team leadership, training and implementation. Consistent success in forming and leveraging high performance teams. Specialties Operations Management• Leadership Coaching •Performance & Productivity Improvement • Consensus Building•Development Action Planning • Sales • Marketing • Decision Making • Team Leadership • Team Building • Customer Service• Mentor Skills • Implementing Solutions • Problem-Solving • Oral/Written Communications • Manage Competing Priorities • Planning Strategies • Analyzing Problems • Leadership/managementread more ...read less ...
leadership development
training & development
executive suite
salesblogcast.com
consultants network
telecom executives business network
telecom professionals
Acting Director
Sales Operations Directorleadership Coachmarket Manager At At&t Formerly Bellsouth
Director Positions In Workforce Management
Call Center Operational Metrics And Center Design At Bellsouth
Pure Performance Project At Bellsouth Telecommunications
Chief Of Staffaide De Camp At Bellsouth
Collections Manager And Staff Specialist At Bellsouth
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