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Results Driven Professional with Expertise in Contact Center Processes and a track record of growing and strengthening organizations. Strategic thinker with Execution focus. Proven record of accomplishments with process improvements in customer service, sales and collections. Particularly adept in contact center solutions, team leadership, training and implementation. Consistent success in forming and leveraging high performance teams. Specialties Operations Management• Leadership Coaching •Performance & Productivity Improvement • Consensus Building•Development Action Planning • Sales • Marketing • Decision Making • Team Leadership • Team Building • Customer Service• Mentor Skills • Implementing Solutions • Problem-Solving • Oral/Written Communications • Manage Competing Priorities • Planning Strategies • Analyzing Problems • Leadership/management