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A collaborative, team oriented Manager with over 15 years delivering positive Customer Service, Sales, Account and Support Management. Highly adaptable and motivated, with a consistent desire to learn and progress. Known as a creative problem solver, strategic troubleshooter and key resource. Directing highly motivated people in developing new technologies, designing new services, while managing the daily business needs of the organization with progressive responsibility and expertise in: Leading, Managing, Negotiating, Supervising, Conceiving, Strategizing, Creating, and Presenting. Specialties Industrial & Software Services Sales, Account Management, Customer Retention, Increasing Profitability, Team Building, Performance Management, Resource Management, Global Support Escalation Management, Problem Resolution and Organization.